Those pee-bottle stories were just a whiff of how Amazon workers are treated.

A blockbuster New York Times exposé, published on Tuesday morning, delves deep into many of the persistent problems plaguing Amazon’s workers, on multiple fronts, with a focus on how those problems reached a fever pitch during the pandemic.

To report the story, journalists Jodi Kantor, Karen Weise, and Grace Ashford interviewed 200 current and former employees in a wide range of positions—though Amazon declined interviews with many of its most senior executives, including the head of human resources and CEO Jeff Bezos. The reporters also sifted through a miles-long trail of corporate documents, legal filings, government records, and online posts from Amazon employees. Though the story concerns Amazon’s practices as a whole, its central location is JFK8, the sole Amazon fulfillment center in New York City, with a warehouse the size of 15 football fields.

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