It was 1986, and I had just started my enterprise a year earlier. The concept of working “on” my business and not just “in” my business really resonated with me. So, I wanted to do some vision-making for my business and do my best to think ahead for the next 5-10 years. How many clients did I foresee? How many states would I be operating in? What additional support could we provide our clients? All of these objectives came down to the need for a more comprehensive organizational infrastructure. I needed a bigger operation to eventually handle the bigger vision that I had for the company.

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