The success of a business is due in large part to the personalities of the people who run it. You can have the most amazing, innovative ideas, but if you have a toxic personality that repels even your most loyal customers and most diligent employees, you may be singlehandedly costing your business time and money.

As a manager or leader in your business, it’s important to recognize that you wield influence over your company, which can either help make or break your business. Much of that impact comes from how you communicate and interact with others. Are you projecting the qualities that make others want to work to build your company… or work at finding another job?

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