The Peninsula Manila earned its first Forbes Travel Guide Five-Star award. Most years, that would be a headline-making achievement on its own. But in 2019, the news is merely a fabulous footnote to an even bigger story: with the Philippines property receiving hospitality’s highest distinction, that means all 10 Peninsula hotels around the globe hold Five Stars. In Forbes Travel Guide’s 61-year history, this marks the first time a brand swept the Five-Star category across all of its hotels.

To achieve such widespread success, you need everyone from the general manager in Shanghai to the gardener in Beverly Hills to understand the company’s mission and apply it every day. Peter Borer knows how difficult a task it is. As the chief operating officer of The Hong Kong and Shanghai Hotels, Limited, owner and operator of The Peninsula Hotels, Borer is responsible for keeping everyone on the same page.

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